All our velvets are despatched suspended in boxes. These boxes and packing methods have been developed to ensure our velvet products are successfully transported all over the world, arriving at their destination in perfect condition and ready for use. This packaging also provides our customers with ideal storage for the velvet.


It is impossible to prevent pressure marks in velvet. However, these quickly disappear when being made up and hung.

Velvet must not be stored vertically, on it’s end, because this causes creases which can be difficult to remove.

All velvets are recommended to be Dry Clean Only, to maintain the best appearance of the pile.

Cotton velvet is a delicate fabric, the pile can easily be disturbed, but with careful handling and a proper understanding of its nature, products made from velvet can be enjoyed for many years.

If the pile does become crushed, the angle of the pile alters, which may result in areas of the pile appearing lighter or darker in shade. This is often described as pressure marking, which can easily be mistaken for uneven dyeing.

Newly made velvet products usually need time to condition in the atmosphere after unpacking. During this time the pile will relax and lift, improving the richness and the lustre of the velvet.

If any pressure marking continues to persist, a light steaming or gentle brushing in the direction of the pile will also be beneficial.

Velvet curtains are not designed to completely exclude all daylight and particularly if the curtains are unlined, the occasional ‘pin-hole’ may be seen. Minor irregularities, such as these, which can only be seen on close inspection, should not be regarded as faults as they do not impair the general overall appearance of the product.

Pile direction of curtains – there is no hard and fast rule about this but here are some things to help you decide which you prefer:

Pile up (if you brush your hand upwards and the pile feels smooth, but if you brush your hand down, it feels harsher and the pile is disturbed) gives the colour a richer and deeper appearance and any pile disturbance will disappear more quickly as the pile relaxes and blooms.

Pile down (the opposite to above) allows more light to be reflected from the velvet, so the shade will stay lighter and the pile will stay quite flat, with more of a sheen, and any pile disturbance will show more readily and take longer to fall out.

Flame retardant finishes. Many flame retardant finishes are classed as non-durable. This is where a chemical finish is used that is not resistant to liquid or water, for instance a splash from a water leak or a spilt drink. Please check what your individual requirements are and ensure that you order the right finish, durable or non-durable.